Chased by WhatsApp all day?
Let AI reply first.
TLT sets up WhatsApp AI customer service for Malaysian SMEs: auto-reply to price enquiries, organise leads and send you a daily business summary. Start with a free diagnosis to see which process is worth automating first.
- Replies in English · Chinese · Bahasa Malaysia
- When AI isn't sure, it hands over to you or a colleague with a conversation summary
- Prices and stock come from your sheet — AI doesn't guess
- Free diagnosis, no commitment
Thank you, there! We've received your booking request.
- We'll contact you by WhatsApp or email within 1 business day;
- We'll set up a 30-minute online call to understand your business and the kinds of enquiries you get;
- You'll get our view on fit, approach and a price range, with no pressure.
- 2–4 weeksto first automation
- PDPAdata-protection aware
- You own itdocs and accounts handed over
- Local teamKuala Lumpur
It's not that you aren't working hard — there are too many messages and too few hands
Reply slowly and customers leave
The same questions come in dozens of times a day, replies slip when you're busy, and orders quietly walk away.
Replying after hours
You don't dare ignore evening and weekend enquiries, so work and life blur together.
Leads buried in chat history
Who asked for a quote and who said they'd think about it all depends on scrolling back and memory.
WhatsApp AI customer service: take the repetitive questions off your plate
Auto-reply to common enquiries
Pricing, opening hours, delivery, bookings — instant replies in English, Chinese and BM, with complex questions passed to you.
Organise customer leads automatically
Every enquiry is logged to a sheet: who asked what and how likely they are to buy, at a glance.
Daily business summary
Every morning, yesterday's enquiry volume, customers to follow up and alerts arrive on your WhatsApp.
- 01
Free diagnosis
30 minutes to understand your enquiry types, processes and goals, and judge whether AI will really help.
- 02
Small pilot
We organise your FAQs and price list, set handover rules and build a usable version in 2–4 weeks.
- 03
Expand gradually
Trial run, review conversation logs, keep optimising, then extend to more use cases.
Diagnose first, then decide whether to proceed
Free diagnosis
A 30-minute online call, no commitment.
Fixed-scope quote
Provided within 1–2 business days after the diagnosis, with no hidden fees.
Pilot first, no long contract
Start with one use case and decide whether to expand after seeing results in 2–4 weeks.
You own the result
Documents, accounts and workflows are all handed over, with no lock-in.
Is this service right for you?
Good fit
- Businesses already serving customers on WhatsApp
- You get repeat price or booking questions every day
- You want to know whether it's worth doing before investing
- SMEs with under 10 people, or growing ones
Not a fit yet
- Very few messages a day
- WhatsApp isn't your main channel
- You need large custom systems (tell us in the form and we'll assess separately)
Practical, transparent, deployable
Local know-how
Familiar with WhatsApp culture, mixed English / Chinese / BM, and local industry scenarios.
Data and privacy first
We collect minimal data, follow PDPA requirements, and the results and data are yours.
Business first, technology second
We work out the return and priorities first, then decide whether AI is needed — never technology for its own sake.
Before you book, you may be wondering
What can TLT's WhatsApp AI customer service do?
It replies instantly in English, Chinese and BM to common enquiries such as pricing, opening hours, delivery and bookings, turns enquiries into organised leads, and sends a daily summary to your WhatsApp. Complex questions are handed to you or a colleague.
Is the free diagnosis really free?
Yes. It's a 30-minute online call with no commitment. We'll judge whether AI suits your business and recommend a next step; if you want to go ahead, we'll give a separate fixed-scope quote.
How do you connect to WhatsApp?
AI auto-reply runs through the WhatsApp Business API, connected via a provider officially approved by Meta. We don't use unofficial QR-scan tools, which risk getting your number banned. We'll explain what to prepare during the diagnosis; Meta and provider fees are charged separately under their official rules.
Do I need to be technical?
No. TLT handles setup and systems integration; you just provide material such as your FAQs and price list.
Is my customer data safe?
We process only the data that is necessary and design notice, consent and retention mechanisms to meet PDPA requirements. The results and data belong to you, and you can ask for them to be exported or deleted.
What if the AI gets an answer wrong?
You can limit what the AI is allowed to answer and set handover rules. Key information such as prices and stock is read from your sheet or system instead of being guessed, and conversation logs are available for you to review.
Roughly what budget do I need?
After the diagnosis you'll get a fixed-scope quote with a clear range; a single use case can usually go live in 2–4 weeks. WhatsApp Business API platform fees are charged separately under Meta's and the provider's official rules.
Talk for 30 minutes and see how much time AI could save you
Fill in the form to book a free diagnosis. We'll contact you within 1 business day.